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Policies & FAQ

A NOTE FROM THE ARTIST:

Hello All! I am excited to work with you through my art. I want you to be satisfied with your experience on this site and with the work on your walls. Let us know if we can do anything for you at all via email or phone. I'm so happy to have you here - thank you and have the best day!

- KIM


Policies

 

Shipping

We ship the cheapest route, using USPS and UPS. Shipping dates range from 1-7 business days, depending on distance. Customers will receive tracking number via email as soon as their order has shipped.

 

Returns

We do not accept returns unless the artwork is damaged (see below). All sales are FINAL. There is a 25% fee for any changes after the order is placed.

 

Did your prints arrive damaged? We guarantee the safety of your prints!

Please keep all packaging and contact Skyline Printing for further instructions within 30 days after delivery to replace your prints:

(512) 497-2822 or orders@skylineartprints.com

 


FAQs

 

I need my print right NOW! Can I rush it?

Yes, we offer a rush option. The rush option pushes your order to the front of the list, making it a priority. Rush orders accrue a fee of 25% of your total. Prices vary depending on size.

 

What is the average turnaround time?

While we endeavor to complete all orders within 5 business days, wait times may be extended depending on the content of your order and during busier periods. Visit our shipping page for more info. Here is what to expect generally:

Paper- 1-3 business days

Canvas - 3-5 business days

Metal - 5-7 business days

Framed - 5-7 business days

There is always the option to rush your print for a 25% fee of your total.

Please note: Our fulfillment partner, Skyline Art Prints, is located in Austin, TX, USA.  Therefore, during checkout, do not select "Pick Up" unless you live in the Austin Area.

 

How do you package my order?

Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.

 

What type of glass do you use for framing?

We use a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.

 

Will a paper print look similar to a canvas print?

Color will remain consistent over all of our media types (except metal prints due to sublimation process).

 

What are my finish options for canvas and what are they like? Do you always coat the canvas? Do you coat loose canvas?

We will always coat canvas for protection, stretched or loose canvas. We have a glossy and satin option for your preference.

 

How can I keep up with Kim's work?

I would love to stay in touch! Please follow me on Instagram and Facebook so you can see any new pieces that have been created, and follow me along on my journey.

Also, be sure to subscribe to my newsletter. I don’t like spam, so I promise I won’t spam you, or sell your email address… people that do that just plain suck! What I will do, is send you the occasional updates and coupons and fun stuff.

 

Other questions?

Fill out the contact form on the Contact page. We will get back to you within 24 hours. We are also happy to set up a time to talk if that would be more helpful.

 

Thank you again for your interest!

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Returns are accepted only for damaged artwork. Please keep all packing materials and contact Skyline Printing for further instructions within 30 days after delivery to replace your prints: (512)497-2822 or orders@skylineartprints.com

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

DESCRIPTION FROM MERCHANT: Museum quality Canvas and Fine Art archival prints and reproductions. 100% acid free archival cotton papers - a true museum quality appearance.

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